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Goodays
Description
Goodays (Ex-Critizr) is the most comprehensive customer experience solution on the market incorporating generative AI within its platform. Founded in 2012, our mission is to reinvent the commerce experience, for businesses and customers alike. How do we do this? By fostering interactions between our customers and their customers. Because every experience counts.
For over 10 years, our mission has been clear: to help and support retail players adopt a customer-centric approach and excel in customer experience.
Our success is based on three essential pillars:
- Omnichannel listening for comprehensive measurement of customer satisfaction
- A conversational approach that fosters a posture of relational excellence.
- Actionable data for informed decision-making.
Our solution is used in 25 countries by over 150 major European companies, including Domino's, Crédit Agricole, Leroy Merlin and Jules. We give over 70,000 field, CX and Research professionals the tools, knowledge and motivation they need to deliver a better customer experience by seeing the immediate impact of their work.
